UMTAH CORPORATION PRODUCT RETURN POLICY

We strive to keep our customers satisfied by offering quality products, professional service, and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. Unless merchandise is defective, returns will be subject to a 20% minimum restocking fee (except where noted below). Non-stocked items that have been “drop shipped” from our vendor will be subject to restocking fees that vary by individual vendor. These guidelines must be followed in order to receive credit:

  • The product must be in new, resalable, unmarked condition, and in original and unopened packaging.*
  • A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please contact UMTAH Customer Service from Monday through Friday 8:30 a.m. – 6:00 p.m. EST. To ensure prompt return processing, please attach the original packing list, invoice, or RMA number to the return.
  • Refunds will be for merchandise value only. Returns cannot be accepted for special orders, custom products, shoes, products used for drinking or eating, orthotics in opened packages, books, videos, and toileting products.
  • All returns are subject to a 20% minimum restocking charge. (Note: Medical Cart returns include a 25% restocking charge).
  • There are no returns on discontinued items.
  • No returns will be allowed if past 30 days from the invoice date.
  • No returns will be allowed on products with less than three (3) months of shelf life remaining.
  • Please allow 3-4 weeks to process your credit.
  • Credits exclude shipping and handling charges.
  • No call tag/pickup slips will be issued. It is your responsibility to return the merchandise to UMTAH CORP, unless the item is a non-stocked item in which case you will be provided different address details.
  • UMTAH CORP will not accept any product returns with biohazard contamination.
  • UMTAH CORP. cannot guarantee credit if a return is unauthorized or does not have an RMA number.

* Items arriving in bags or shrink wrap cannot be ripped or torn or will be considered open.

Damaged Goods/Short Shipments

Must be reported within 5 days of receipt. Be sure to note any damage or poor box conditions when signing for packages. If a shipment arrives damaged or with parts missing, contact the carrier immediately. Be sure to save product packaging. All shipping charges and risk of loss are F.O.B. shipping points and are the responsibility of the purchaser.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@umtah.com

 

Need help?

Contact us at info@umtah.com for questions related to refunds and returns.